Privacy Policy

Effective Date: Oct 1, 2025

Maharani Jewels Ltd. (“Maharani Jewels,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us online or in person.

1. Who We Are

Maharani Jewels Ltd. is a Vancouver-based fine jewelry boutique providing retail jewelry sales, custom design services, repairs, and related customer support.

2. Information We Collect

We may collect the following information when you interact with us:

• Contact details: name, email address, phone number, billing and shipping address.
• Order details: purchase history, payment method (processed securely by third-party providers), and repair/service records.
• Preferences: gemstone, jewelry, or communication preferences you share with us.
• SMS details: if you opt into SMS, we store your phone number and messaging preferences.

3. How We Use Your Information

We use your information to:

• Fulfill and deliver jewelry purchases.
• Schedule and confirm appointments.
• Provide service updates and customer support.
• Respond to your inquiries.
• Maintain business records for legal and accounting purposes.
• With your consent, send promotional communications (email or SMS).

4. SMS Messaging

By consenting to SMS, you agree to receive text messages related to your orders, appointments, and customer support.

• Message frequency varies.
• Standard message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us using the details below.

5. How We Obtain Consent

We may collect consent in the following ways:

• Verbally during a phone call.
• By replying to an email.
• By replying YES to an opt-in SMS.
• Through online forms when you provide your phone number.

We maintain a record of the time and method of your consent.

6. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who assist us in operating our business (e.g., website hosting, communications, and payment processors). These providers are bound by confidentiality and data protection obligations.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and to comply with legal or accounting requirements. Records of SMS consent are retained to demonstrate compliance with applicable regulations.

8. Your Choices

• You can opt out of SMS communications at any time by replying STOP.
• You may request access, correction, or deletion of your personal information by contacting us directly.

9. Security

We use reasonable technical and organizational safeguards to protect your information. While we strive to protect your data, no system is completely secure.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Maharani Jewels Ltd.
1500-701 West Georgia Street
Vancouver, BC V7Y-1C6
Email: info@maharanijewels.com
Phone: 604-260-4769

11. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.

Revision Note: Last updated: Oct 1, 2025